Refund policy
At GloBivo, your satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.
Order Cancellation
You may cancel your order within 1 hour of placing it. After this window, your order will have been forwarded to our fulfillment partner and cancellation will no longer be possible.
To request a cancellation, contact us immediately via: 📧 Email: hello@globivo.sbs 💬 WhatsApp: +966532806833
Please include your order number in your message.
Eligibility for Returns
We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
The following items are not eligible for return:
- Items that have been used, washed, or damaged by the customer
- Intimate items such as jewelry worn directly on skin
- Items marked as final sale
How to Request a Return
To initiate a return, contact us via: 📧 Email: hello@globivo.sbs 💬 WhatsApp: +966532806833
Please include your order number, a description of the issue, and photos if the item is damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, we will offer a full refund or free replacement at no additional cost to you. Please contact us within 48 hours of receiving your order.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at hello@globivo.sbs