Privacy policy

GloBivo ("we", "us", or "our") operates globivo.sbs and provides online shopping services for women's beauty, skincare, and fashion accessories in Saudi Arabia. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you visit or shop at GloBivo, we may collect:

Contact details: Name, email address, phone number, shipping and billing address
Payment information: Payment card details (processed securely via Shopify Payments)
Order information: Products purchased, order history, returns and cancellations
Device & usage information: IP address, browser type, pages visited, cookies
Communications: Messages you send us via email, WhatsApp, or our website chat (including AI-assisted conversations)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates via email or WhatsApp
Provide customer support
Improve our products and services
Send promotional offers (you may opt out at any time)
Prevent fraud and ensure security

3. How We Share Your Information

We share your information only when necessary:

Shopify:
Our store platform processes your data to provide shopping services, including through our AI-powered chat assistant that responds to customer inquiries
CJdropshipping: Our fulfillment partner receives your shipping details to deliver your orders
Payment processors: To securely process your payments
Marketing partners: Only with your consent, for advertising purposes

We do not sell your personal information to third parties.

4. Cookies

We use cookies to improve your shopping experience, remember your preferences, and show relevant ads. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable measures to protect your personal information. All payments are processed securely through Shopify's encrypted payment system. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to: